All Services are non-refundable.

For all products, if for any reason you are not happy with your purchase, you may return the item(s) within 15 days of receiving the order. Please note that monogrammed, personalized, special-order items and items damaged through normal wear and tear are not eligible for return.

The Lotus Shop reserves the right to refuse a refund. If you have any concerns about your product or received a damaged product, please email contactthelotusshop@gmail.com